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Have you been locked out of your learning account?

If you are in Years 11, or 12: Contact your school or other learning provider. They will be able to confirm your LUI and/or reset your password.

If you have completed Year 12: Email with your full name, address, date of birth, last school attended, subjects studied, LUI (if known), and attach a scan or photo of photo id (school id, proof-of-age card, driver's licence, or passport). If you have MS Word, download the help request form, fill in the fields and paste in the scan or photo of your photo id. Attach the form to your email to

For privacy reasons, failure to include all details including the attachment will mean we will be unable to supply your LUI and/or reset your password.



Last updated: 14-Feb-2018