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Home > Help > Login help > Forgotten password

Login: forgotten password

If you have forgotten your password since you last logged into your learning account, enter your LUI and date of birth in the fields below to start the online password recovery process.

Forgotten password

Please enter your LUI and your date of birth (in format dd/mm/yyyy) to start the password recovery process.

Have you also forgotten your LUI since you last logged into your learning account?

If you are in Years 11, or 12: Contact your school or other learning provider. They will be able to reset your password.

If you have completed Year 12: Email with your full name, address, date of birth, last school attended, subjects studied, LUI (if known), and attach a scan or photo of photo id (school id, proof-of-age card, driver's licence, or passport). If you have MS Word, download the help request form, fill in the fields and paste in the scan or photo of your photo id. Attach the form to your email to

For privacy reasons, failure to include all details including the attachment will mean we will be unable to reset your password.

Please note: if you have never logged into your learning account you can use your initial password, which is your day and month of birth in ddmm format.



Last updated: 14-Feb-2018